tk10 bd Privacy Policy

tk10 bd (referred to below as "we", "our", or "the platform") operates an online casino and sports betting service for users in Bangladesh. This Privacy Policy ("Policy") provides a detailed description of how information collected from users through our platform is used, stored, and kept secure.

By using tk10 bd's services through our website, mobile application, or any other digital channel, you are considered to have accepted the terms set out in this policy. If you do not agree with any part of this policy, please refrain from using our services.

This policy applies only to the digital channels owned and operated by tk10 bd. Third-party websites or services are governed by their own privacy policies.

tk10 bd collects user information in several ways. The types and sources of data collected are described in detail below.

2.1 Information Collected at Registration

The information you provide when creating an account includes:

• Full name and date of birth
• Email address and mobile number
• Password (stored in encrypted form)
• Preferred currency (Bangladeshi Taka)
• National ID or passport number (when identity verification is required)

2.2 Financial Transaction Information

Payment-related information is collected during deposit and withdrawal processes. This includes transaction details via bKash, Nagad, Rocket, or bank transfer. Full payment account numbers are never stored — only the verification details necessary for the transaction are retained.

2.3 Automatically Collected Information

When you use the platform, certain information is recorded automatically:

• IP address and device identifier
• Browser type and version
• Page views and session duration
• Gaming history and bet details
• Login time and location information

2.4 Information Received Through Communication

When you contact the customer support team via live chat or email, details of that conversation are retained and used to improve service quality.

tk10 bd uses collected information for specific and legitimate purposes. Information is not used for any other purpose without the user's consent.

3.1 Service Delivery and Operations

Personal information is used for account creation and management, transaction processing, personalising the gaming experience, and providing technical support.

3.2 Identity Verification and Fraud Prevention

Identity information is verified to maintain platform security and to detect and prevent fraudulent activity. This is essential for protecting the interests of all users.

3.3 Responsible Gaming Support

By analysing playing patterns and behaviour, we take active steps to promote responsible gaming. Where a concerning pattern is identified in a user's behaviour, appropriate support is provided.

3.4 Communication and Notifications

Contact information is used to communicate important account updates, transaction confirmations, security alerts, and promotional offers. The option to opt out of promotional communications is always available.

3.5 Legal Obligations

Information may be used and disclosed as required to comply with applicable laws, regulations, or court orders.

tk10 bd treats the security of user data as its highest priority. All data is stored using industry-standard security technologies.

4.1 Encryption and SSL Protection

All data transmitted to and from the platform is encrypted using SSL (Secure Socket Layer) technology. Passwords and financial information are protected by advanced hashing algorithms.

4.2 Data Retention Period

Data is retained for as long as the account remains active. After an account is closed, certain information may be kept for a defined period to meet legal requirements, after which it is permanently deleted.

4.3 Access Controls

Only authorised personnel may access user information, and only for necessary work purposes. All access is logged and audited regularly.

4.4 Security Incident Management

In the event of a security breach, affected users will be notified as quickly as possible and the necessary remedial actions will be taken.

tk10 bd does not sell, rent, or transfer users' personal information to third parties for commercial purposes. However, information may be shared in the specific circumstances described below:

5.1 Payment Processors

Information necessary to complete transactions is shared with payment service providers such as bKash, Nagad, and Rocket. Only the minimum information required to complete the transaction is provided.

5.2 Game Software Providers

Game software providers such as Pragmatic Play, Evolution, PG Soft, and JILI receive specific technical data required to operate their games. This information is always shared in minimal amounts and under confidentiality agreements.

5.3 Legal Requirements

Information may be provided to authorities when required by court order, government investigation, or valid legal process. In such circumstances, users will be informed to the extent permitted by law.

5.4 Business Restructuring

In the event of a company merger, acquisition, or asset sale, user information may be transferred. In such cases, the new operator will be required to comply with this Privacy Policy.

tk10 bd uses cookies and similar technologies to improve the functionality and usability of the platform.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and for basic platform functionality.
• Functional Cookies: Used to remember your preferences and settings (such as language selection).
• Analytics Cookies: Collect information to understand how the platform is used, helping to improve service quality.
• Marketing Cookies: Used to display relevant advertisements and offers (optional).

6.2 Cookie Controls

You can disable or delete cookies from your browser settings. Please note that disabling certain essential cookies may cause some platform features to not work properly.

tk10 bd users have the following rights regarding their personal information:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request the correction of inaccurate or outdated information.
• Right to Erasure: In certain circumstances, you may request that your information be deleted (see Section 9).
• Right to Restrict Processing: In some cases, you may request that the use of your information be limited.
• Right to Object: You may object to the use of your information for specific purposes.
• Right to Data Portability: You may request a structured copy of your data.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time.

To exercise any of these rights, please contact our customer support team. We will respond to your request within 30 business days. For general questions, you may also visit our FAQ section.

tk10 bd's services are intended solely for persons aged 21 and above. We do not knowingly collect or store personal information from anyone under the age of 21.

Age is verified at the time of registration. If we become aware that information has been collected from a minor, that account will be closed immediately and the associated information will be deleted.

If a parent or guardian suspects that a minor has registered with tk10 bd, they are urged to notify our customer support team immediately.

If you wish to request the deletion of your account and the removal of your personal information held by tk10 bd, please contact our customer support team.

Before submitting a data deletion request, please note:

• Complete any pending transactions or unprocessed withdrawals on your account before the deletion.
• Due to legal obligations, certain information may need to be retained for a defined period.
• Once your information has been deleted, the account cannot be recovered.
• Financial transaction records will be retained for a specified period as required by law.

We will complete the process within 30 business days of receiving your request and will send you a confirmation.

tk10 bd may amend or update this Privacy Policy from time to time. The following process will be followed when changes are made:

• The updated policy will be published on this page and the "Last Updated" date at the top of the page will be changed.
• For significant changes, users will be notified in advance via their registered email or through live chat.
• Continued use of the platform after a change has been made will be taken as acceptance of the updated policy.

Where a material change is made to the policy, we will seek your consent. If you have any questions about a change, please contact us.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our customer support team. We provide assistance in both Bengali and English.

To learn more about us, visit our About Us page.