FAQ
tk10 bd FAQ — Account to VIP
All the questions you might have about opening an account on tk10 bd, making deposits, claiming bonuses, accessing VIP benefits and completing identity verification — answered here in one place. The questions below are organised by section so you can easily find the information you need.
24/7 support available — in Bengali and English
Account Questions
No, each player is allowed only one account on tk10 bd. Creating multiple accounts under the same name or using the same mobile number may result in those accounts being closed and any earned bonuses being forfeited. If you have a problem with an existing account, contact the support team directly.
Yes, you can log in from a new device by going to the tk10 bd Login page and entering your usual username and password. The first time you log in from a new device, an OTP verification may be requested for security. Always make sure you are using the official site and never share your password with anyone.
First, make sure your username and password are entered correctly. Turn off Caps Lock if it is on. If the problem continues, use the "Forgot password?" option to send an OTP to your registered mobile number and reset your password. If that still doesn't work, get help in Bengali via tk10 bd's 24/7 live chat.
After registration, you cannot change your name on your own because it is linked to identity verification. To update your mobile number or correct any name details, contact the support team and provide the necessary documents. Keeping accurate information is important for deposits and withdrawals.
Click the "Forgot password?" link on the login page. Enter your registered mobile number and an OTP will be sent to you. Once the OTP is verified, you can set a new password. Using a mix of uppercase and lowercase letters, numbers and special characters will make your account more secure. Contact live chat if you have any trouble.
How to Make a Deposit
tk10 bd currently accepts deposits through four methods — bKash, Nagad, Rocket and bank transfer (major Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank and Islami Bank). The minimum deposit is ৳200 for all methods.
Go to the deposit page and select bKash. Send the required amount to the indicated bKash number and enter the transaction ID (TrxID) in the designated field. Your balance is usually updated within a few minutes. The minimum deposit is ৳200. If your balance is not updated, contact live chat with your transaction ID.
During busy periods it can take a few minutes. If your balance still hasn't appeared after 15 minutes, get your transaction ID from the bKash/Nagad/Rocket SMS or app and send it to tk10 bd's 24/7 live chat or by email. The team will resolve it quickly once they have the correct TrxID.
The minimum deposit on tk10 bd to play slot games or any other game is ৳200, regardless of the payment method. Once ৳200 is deposited, your account becomes active and you can play in all sections — slots, live casino and sports betting.
Yes, deposits via Nagad and Rocket work the same way as bKash. On the deposit page, select the relevant mobile banking method and follow the instructions. Bank transfer deposits are also possible. The minimum is ৳200 for all methods.
Bonuses and Offers
No, the welcome bonus on tk10 bd is available only once, on each account's first deposit. If someone opens a new account to claim the bonus again, that will be treated as a rule violation. The first deposit bonus is 100%, up to ৳20,000 — it is a one-time opportunity.
The tk10 bd welcome bonus is a 100% bonus on the first deposit, up to ৳20,000. You must wager 10 times the bonus amount before withdrawing bonus winnings. Example: depositing ৳1,000 gives a bonus of ৳1,000, total balance ৳2,000, and the wagering requirement is ৳1,000 × 10 = ৳10,000.
The bonus must be used within a set time period — this deadline is communicated when the bonus is claimed. If the wagering requirement is not met within the given time, the unused bonus may be cancelled. Read the Terms and Conditions page for full details.
Generally, tk10 bd slot games, fishing games and most casino games count fully toward the wagering requirement. Some live table games or sports bets may contribute partially. Contact the tk10 bd support team or read the relevant promotion details for the conditions that apply to specific games.
VIP and Cashback
The tk10 bd VIP program has five tiers. Bronze — up to 0.2% weekly cashback; Silver — 0.4%; Gold — 0.6%; Platinum — 0.8%; Diamond — up to 1.0% weekly cashback. As you move to higher tiers, access to priority support and special offers also increases.
Weekly cashback is calculated on your total net losses for the week — that is, total losses minus total winnings. Example: a Gold tier member with ৳20,000 in net losses in a week receives ৳20,000 × 0.6% = ৳120 cashback. Cashback does not apply in weeks where you finish with a net win.
Higher VIP tiers bring a better cashback rate, early access to special promotions and faster service from a dedicated support team. Diamond tier members receive the highest cashback and exclusive benefits. Contact the support team for a full list of VIP benefits.
Your VIP tier advances naturally through regular gameplay and betting. The more active you are — with regular deposits and continued play — the faster you can reach the next tier. Contact live chat for personal information about reaching a specific tier.
Cashback is generally added to your account and can be used as gaming balance. Withdrawal conditions may apply. You can use the cashback balance to play slots or live casino again. Speak to the tk10 bd support team for the specific conditions.
Account Verification
For secure withdrawals on tk10 bd, the account name must match the name on the bKash, Nagad, Rocket or bank account used for transactions. This prevents fraud and ensures money reaches the right person. If the names do not match, the withdrawal may be put on hold.
Verification is typically requested when making a large withdrawal for the first time or when unusual activity is detected on an account. It may also be required when adding a new payment method. Once verification is complete, transactions become faster and smoother.
Verification keeps your account secure and ensures no one else can withdraw money in your name. tk10 bd makes verification mandatory at certain points because it prioritises the safety of all players' funds. It is a standard process that also helps prevent accounts from being created by those under 21.
Yes, tk10 bd uses SSL encryption and your personal information and documents are stored with the highest level of security. Information is not shared with third parties. You can find full details on the Privacy Policy page.
Usually a scan or photo of your National ID (NID) or passport is required. In some cases, a screenshot of the bKash or Nagad app may be needed to confirm that the name matches the payment method. You can find out exactly what documents are needed by asking on live chat.
Still have questions? Get in touch with us
The tk10 bd support team is available 24/7 in Bengali and English. Get help instantly via live chat, or send a detailed question by email.
Get Direct Support
If you can't find the answer in the FAQ, the tk10 bd support team is always here. Bengali or English — whichever is easier for you.
Live Chat
Click the live chat button on any page of the site. Our Bengali-speaking agents are ready to respond seven days a week, twenty-four hours a day. Get immediate help with your account, deposits, bonuses or any other issue.
Email Support
Send detailed questions or issues with screenshots by email. Email support is available 24/7 — in both Bengali and English.
Play responsibly — tk10 bd is for players aged 21 and above only. Read the Responsible Gaming page to learn more.